Table of Contents
What is the eAlarmApp Connect?
The eAlarmApp Connect is a mobile application that connects you directly to the eAlarm alerting platform. Through the app, you receive alarm notifications, incident information, and can conveniently manage your availability via your smartphone.
How do I log in to the app?
Open the app, go to “Settings > Registration” and enter your mobile number in the format +41791234567 or 0791234567. eAlarmEmergency will then automatically send a PIN to this number.
Enter the PIN in the designated field in the app – then your registration is complete and you can use the app.
Which devices and operating systems are supported?
The eAlarmApp Connect is available for iOS and Android and runs on most current smartphones. Please ensure you are using at least iOS 18 or Android 15 to fully utilize all features. For Android, Swisscom has performed acceptance testing on current Samsung and Pixel devices.
Why didn’t I receive an alert?
Please first check if push notifications are enabled for the app and that you have a stable internet connection. If the problem persists, contact your administrator.
Is my data being processed securely?
Yes. The eAlarmApp Connect uses encrypted connections and does not store any personal data on the device, except for login purposes. All communication processes comply with applicable data protection regulations.
iPhone: Why are info messages silent?
Info messages are sent via the info profile and are not considered critical alerts. If the mute button (“No sound”) is activated on the iPhone, info messages will not be notified audibly—even if the info profile is set to “Loud.” Info messages do not bypass the iPhone’s silent mode. Only alarms can be triggered acoustically despite silent mode.
Why does location sharing have to be set to “Always allow”?
Location sharing must be set to “Always allow” so that the app can locate your device even when it is running in the background or closed. If location sharing is only set to “While using the app”, location tracking will not work reliably when the app is not actively open.